This video describes Conflict Management as shown in the PMBOK. There are five main approaches, and a few general rules for better conflict management:
1. Withdraw/avoid
2. Smooth/accommodate
3. Compromise/reconcile
4. Force/direct
5. Collaborate/problem solve
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See all the Project Management Key Concepts (tools & techniques from the PMBOK Guide): https://www.youtube.com/playlist?list=PLEWFSKHjyrwycvU0Z0AeK5QfBIuyrYT0B