We want you to be sure before you pay, and to be treated fairly if it turns out not to be right for you. This policy covers everything sold on LearnByWatch by ETmantra eLearning Solutions Pvt Ltd. All amounts are in Indian rupees.

Before you buy

Many courses have free preview lessons, and our tutorials on YouTube are free. Please try them first and read the product page to check the content, language and level.

Recorded courses and iBooks

Because the content is available to you the moment you pay, we refund only in these cases:

• Within 7 days of buying, if you have opened less than 20% of the lessons and have not downloaded a certificate. Write to us in that time and we will refund the full amount you paid.
• You were charged twice, or charged for something you did not buy: we refund the extra amount in full.
• The content cannot be used because of a fault on our side that we could not fix within a reasonable time after you told us.

After that, a purchase of a recorded course or an iBook is not refundable, because you keep lifetime access.

Batches (live classes)

• Before the first class: cancel and we refund the full amount.
• After the first class: the fee is not refundable, because seats are limited and the class is already running.
• If we cancel a batch, or we cannot give you the classes you paid for, we refund the part you did not receive. If we reschedule a class, you can watch the recording.

Club memberships

• You can stop at any time by not renewing. The membership then ends when the month you paid for ends. We do not refund a month that has already started, because you get access to it straight away.
• If you move up a level, you pay only the difference for the rest of the month.
• If you were charged by mistake (for example twice for the same month), we refund the extra charge in full.

How to ask for a refund

Write to [email protected] from the email on your account, with the name of the product and the payment reference or date. We reply within 3 working days.

How and when you are paid back

An approved refund goes back to the same payment method you used. It reaches you in 5 to 7 working days after we approve it, and sometimes up to 10, depending on your bank or card issuer. When we refund a purchase, your access to it ends.

Payment failed or money deducted but no access

If the payment failed but money was deducted, your bank or the payment partner normally returns it automatically within 5 to 7 working days. If you paid and your purchase does not appear in your account, write to us and we will check and fix it, or refund you.

Cancelling an account

You can ask us to close your account at any time. Closing an account does not by itself entitle you to a refund.

Contact

ETmantra eLearning Solutions Pvt Ltd, Uttar Pradesh, India
Email: [email protected]
Phone: +91-8630656449